Wednesday, July 16, 2014

Minds + Machines support: +1

Support matters

This is the email I received after purchasing a .COOKING domain name a few months ago. I then received an email explaining that my domain name could go to an auction if someone else tried to buy it too.
If I admit I did not notice this acquisition could go to an auction at the moment I purchased the domain name (far in advance), I am happy to learn that I can be reimbursed if my domain name is sent to an auction.

Transparency is an important matter when it comes to registering domain names and I pretty much appreciate to receive such kind email from M+M support because I would have been seriously pissed to receive an email explaining that my purchase was sent to auction.

The email received:

__________________________________________________

Hello Jean,

I'm actually waiting for someone to get back to me. I do apologize for the inconvenience and the wait. 

At the moment, ICANN is reviewing our program. We are making every effort to get the names that were purchased during Priority Reservation. If we are unsuccessful, we will be in touch the moment we hear from them. Of course, you are entitled to full refund before General Availability, if you would like to exercise that option.

I will be in touch as soon as ICANN contacts us, however, they are under obligation to get back to us by a certain time. I do apologize for that as well.

Best regards,
XXX (changed)

--
Registrar Support

Minds + Machines Limited

__________________________________________________

M+M = +1

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